Meet The Head Office Team

We are responsible for teams of people across the country who manage your everyday care requirements. Each one of these local offices and management teams are monitored by ourselves at Head Office.

We have a quality assurance program by which we monitor the care service standards provided by your local office and care staff. Your local manager will be provided with knowledge of best practice to provide a quality service for you or your loved one.

We monitor our managers who we ensure are committed to the health and well-being of our clients. If you have any complaint or concern regarding the care given by any office of My Homecare, please see our complaint and concerns policy below or view the full policy here.


Director of Quality
David Johnson has been in the care industry since 1992 when he trained as a Registered Nurse. He is responsible for ensuring My Homecare provide quality care services on a national basis. David opened his first homecare company in 2001, employing over 400 carers across the country. David has two children and in his spare time enjoys swimming, gardening and watching TV.


Director of Care
Elaine Armstrong heads up our care team and is responsible for the care and support provided by our whole Company, be it domiciliary or our live in services. With over 20 years experience working in homecare and holding a registered manager’s award, Elaine assists management so care services are provided to a high standard. Elaine manages our helpline for branch managers, using her experience and training to support our local offices. She has recently become a grandma and in her spare time, when not babysitting, she enjoys DIY and playing darts.


Quality and Compliance Manager
Cameron originally trained as a Geologist, Cameron has over 25 years of experience in the private sector. He has extensive knowledge of tender acquisition and monitoring, project management, risk assessment and business development. Since 2009 he has worked as a Quality and Compliance Manager in the Home Care Sector, winning multi-million pound contracts and ensuring compliance with CQC and commissioners’ care standards. His role at My Homecare as Quality, Compliance and Tendering Manager will be to provide franchisees with support in growing their businesses and maintaining the highest standards of care provision.


Marketing Manager
Head of Marketing Erika Mason has been in Marketing since 2010 where she helped promote and build the reputation of an award winning Veterinary Hospital. Erika was recruited to the My Homecare Team at the end of November 2016 to help promote the good name of the company. One of things Erika feels passionately about is showing the public and potential service users what our carers actually do whilst at work. She feels there is so much more to the role as a carer than most people realise, making it a goal to share what our carers do on a day to day basis and the relationships they have with the people they care for. Erika has two children who keep her busy. When she’s not at work, in her spare time she enjoys the gym with friends and going out.


Recruitment Manager
Kelly started out in recruitment in 2003 as a Trainee Recruitment Consultant in Liverpool in the hospitality and catering sector and progressed through the ranks to senior consultant level opening branches in Manchester. She then relocated up to the northeast in 2005 where she joined a regional recruitment agency as a Senior Consultant covering Engineering, Commercial, hotel and catering. Kelly then set up own recruitment agency in Newcastle in 2007 where she specialised in geotechnical and property recruitment and had the business until 2018. In her spare time Kelly enjoys running and swimming. She loves animals and the outdoors."

Internal Audits

My Homecare provide an internal audit and accreditation service to our franchise partners. Under our Star Quality Rating, individual branches get assessed by members of our experienced Head Office team. We undertake these assessments at a minimum every year. We measure the service on 40 performance indicators, which includes the quality of the care you provide, but also how your business is developing. Star Ratings are posted on your website and used to promote your service.  The audit is usually completed in one day and is excellent preparation for potential CQC or commissioner inspections. The process is collaborative and design to support the My Homecare branches. Full feedback and suggestions are given following the audit.

Have a complaint or compliment regarding care services from My Homecare?

For complaints or concerns please contact your local management team to discuss the problems you may be having with your support plan. They have a full complaints procedure which they will follow and of which we monitor on a regular basis. We expect complaints to be resolved at a local level however if you feel the issue has not been brought to a mutually agreed conclusion, please feel free to get in touch.

Alternatively if you have a compliment to make about one of our care staff, or managers or offices please let us know.


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