We are responsible for teams of people across the country who manage your everyday care requirements. Each one of these local offices and management teams are monitored by ourselves at Head Office.
We have a quality assurance program by which we monitor the care service standards provided by your local office and care staff. Your local manager will be provided with knowledge of best practice to provide a quality service for you or your loved one.
We monitor our managers who we ensure are committed to the health and well-being of our clients. If you have any complaint or concern regarding the care given by any office of My Homecare, please see our complaint and concerns policy below or view the full policy here.
Internal AuditsMy Homecare provide an internal audit and accreditation service to our franchise partners. Under our Star Quality Rating, individual branches get assessed by members of our experienced Head Office team. We undertake these assessments at a minimum every year. We measure the service on 40 performance indicators, which includes the quality of the care you provide, but also how your business is developing. Star Ratings are posted on your website and used to promote your service. The audit is usually completed in one day and is excellent preparation for potential CQC or commissioner inspections. The process is collaborative and design to support the My Homecare branches. Full feedback and suggestions are given following the audit.
Have a complaint or compliment regarding care services from My Homecare?
For complaints or concerns please contact your local management team to discuss the problems you may be having with your support plan. They have a full complaints procedure which they will follow and of which we monitor on a regular basis. We expect complaints to be resolved at a local level however if you feel the issue has not been brought to a mutually agreed conclusion, please feel free to get in touch.
Alternatively if you have a compliment to make about one of our care staff, or managers or offices please let us know.