Meet The Head Office Team

We are responsible for teams of people across the country who manage your everyday care requirements. Each one of these local offices and management teams are monitored by ourselves at Head Office.

We have a quality assurance program by which we monitor the care service standards provided by your local office and care staff. Your local manager will be provided with knowledge of best practice to provide a quality service for you or your loved one.

We monitor our managers who we ensure are committed to the health and well-being of our clients. If you have any complaint or concern regarding the care given by any office of My Homecare, please see our complaint and concerns policy below or view the full policy here.

David

Director of Quality
David Johnson has been in the care industry since 1992 when he trained as a Registered Nurse. He is responsible for ensuring My Homecare provide quality care services on a national basis. David opened his first homecare company in 2001, employing over 400 carers across the country. David has two children and in his spare time enjoys swimming, gardening and watching TV.

Elaine

Director of Care
Elaine Armstrong heads up our care team and is responsible for the care and support provided by our whole Company, be it domiciliary or our live in services. With over 20 years experience working in homecare and holding a registered manager’s award, Elaine assists management so care services are provided to a high standard. Elaine manages our helpline for branch managers, using her experience and training to support our local offices. She has recently become a grandma and in her spare time, when not babysitting, she enjoys DIY and playing darts.

Erika

Head of Marketing
Erika Mason has been in Marketing since 2010 where she helped promote and build the reputation of an award winning Veterinary Hospital. Erika was recruited to the My Homecare Team at the end of November 2016 to help promote the good name of the company. One of things Erika feels passionately about is showing the public and potential service users what our carers actually do whilst at work. She feels there is so much more to the role as a carer than most people realise, making it a goal to share what our carers do on a day to day basis and the relationships they have with the people they care for. Erika has two children who keep her busy. When she’s not at work, in her spare time she enjoys the gym with friends and going out.

Alistair

H & S Care Trainer
Alistair Legg plays a key part in the provision of quality care services. An experienced trainer of Health and Social care topics such as Moving and Handling, Health and Safety, First Aid and Basic food hygiene. Alistair has an integral role in training our branch managers and monitoring they provide first class training and induction for every member of the care team.

Cameron

Quality and Compliance Manager
Cameron originally trained as a Geologist, Cameron has over 25 years of experience in the private sector. He has extensive knowledge of tender acquisition and monitoring, project management, risk assessment and business development. Since 2009 he has worked as a Quality and Compliance Manager in the Home Care Sector, winning multi-million pound contracts and ensuring compliance with CQC and commissioners’ care standards. His role at My Homecare as Quality, Compliance and Tendering Manager will be to provide franchisees with support in growing their businesses and maintaining the highest standards of care provision.

Rebecca

Care Co-ordinator
Rebecca (Becca) Hanley is our Care Co-ordinator and Office Administrator. Becca’s main role is working with the care workers, ensuring we have adequate staff and all of our service users recieve the correct care required in their care plan. Before joining the My Homecare Team Becca was employed as a care worker, and support worker. This experience helps her in her role as care co-ordinator as she knows what is required and expected of carers in various situations. In her spare time she enjoys spending time with her little girl Lola Mae.

Have a complaint or compliment regarding care services from My Homecare?

For complaints or concerns please contact your local management team to discuss the problems you may be having with your support plan. They have a full complaints procedure which they will follow and of which we monitor on a regular basis. We expect complaints to be resolved at a local level however if you feel the issue has not been brought to a mutually agreed conclusion, please feel free to get in touch.

Alternatively if you have a compliment to make about one of our care staff, or managers or offices please let us know.

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